Model of Human-Machine Trust Dynamics

Another piece that was developed as part of my Ph.D. candidacy advanced examination.  This artifact was created while addressing the dialogue that takes place between automated systems and human operators and the cycle of trust evolution that results.  The illustration presumes that trust updates based only on positive and negative experiences (as has been previously shown).  This illustration is important to highlight the varied effect that delayed feedback can have on attitudes of trust; however it is greatly simplified in that it does not consider additional factors that could influence the degree of change when receiving feedback on one’s decision to rely.  For example, I would hypothesize that the degree of risk associated with relying on the system and the perceived separation between expected performance and actual performance represent two factors that would also likely play into the degree of influence that receiving feedback on one’s decisions could yield.